TVADARTHAM, here in after referred to as Guarantor, shall guarantee good quality and proper
functioning of the purchased system if used in a manner appropriate for the purpose thereof
and in accordance with the User manual, and shall provide warranty services subject to the
This Warranty covers the defects resulting from defective parts, materials or
manufacturing, if such defects are revealed during the period of 12 months since the date of purchase.
The system is considered defective if it fails to perform the functions as indicated in
the user manuals, technical specifications ons or any other similar documents supplied
with the equipment, and the failure is due to internal system characteristics.
The Warranty does not cover consumables or parts of limited regular functionality
due to their natural wear and tear.
The Warranty does not cover any so ware by third party manufacturers or vendors,
that is installed on the system under repair and delivered along with the system to
the Guarantor Service Center.
The Guarantor shall not be held responsible for the loss and restoration of any
software or data.
The defects and damages revealed during the Warranty period shall be removed free
of charge exclusively by the Guarantor Service Center located in A-921, Siddhivinayak
Tower, Makarba, Ahmedabad, Gujarat-380051,India within 14 working days since
the date of delivering the system to the Service Center.
Removing defects and damages me could be extended in case a replacement part
will be imported outside the Republic of India or defective or damaged system will
be shipped to producer's service center.
Warranty services will be provided under the following conditions:
Immediately and effectively notify Guarantor about determined system's
defects and cease any use of it.
The marked system along with copy of commercial invoice should be
delivered to the Guarantor Service Center.
The serial number of the delivered defective system must match the serial
number sold to Customer.
The Guarantor Service Center should be notified in writing of any additional
accessories installed in the system.
The system should be delivered together with a detailed and readable
description of the technical problem.
The delivered system should have intact seals with production date or serial
numbers of the Guarantor or the Manufacturer and should be appropriately
packaged during its loading, transportation and unloading.
The shipment to the Guarantor Service Center must be arranged and paid by
The Guarantor reserves the right to charge the Warranty beneficiary with the costs
of service, transportation, insurance and customs clearance if the defect does not fall
within the scope of this Warranty or the system has not been proven defective.
The Warranty does not cover:
Mechanical or electrical damages resulting from incorrect installation,
configuration, usage or other activities inconsistent with the user manual or
contradictory to technical specifications attached to the system.
Damages caused by acts of God, floods, fires, lighting or other natural
disasters, wars, unexpected events, inappropriate voltage, defective supply
materials or other external factors.
The system that has been tampered with by the Warranty beneficiary or any
other person in any way, including reconfiguration, repair, willful
constructional variations, modifications and adjustments.
The system with serial numbers and/or the Guarantor seals damaged or
The activities specified in the user manual, which remain the sole
responsibility of the Customer in his own capacity and at his own expense.
Defects resulting from the usage of improper or non-genuine supply
Damages due to the user's fault or lack of knowledge.
Defective functioning of the system caused by a conflict or incompatibility
between so ware applications installed on the damaged system or on the
equipment, which the system permanently cooperates with in accordance
with the intended purpose of the system.
The Guarantor reserves the right to replace the defective system or its component
with a free-of-defects equivalent thereof, provided that such equivalent ensures
efficiency and functionality equal to or higher than the original system or
component. The replaced defective system or components shall become the
property of the Guarantor.
The Warranty period is extended by the me during which the repaired system stays
in the Guarantor's Service Center.
The Guarantor shall not be held responsible for any failure in performance of the
obligations as stipulated in this Warranty, whenever such failure is caused by a force
majeure afflicting the Guarantor or the manufacturer of the system. Force majeure
means any event or circumstance beyond the reasonable control of the Guarantor
which prevents the Guarantor from performing the obligations s pulated in this
Warranty, or results in the performance of the Warranty services that is inconsistent
with the conditions stated herein, and which could not have been foreseen by the
Guarantor acting with the professional accuracy at the moment of assuming
obligations under this Warranty.
The Guarantor reserves the right to refuse to provide any Warranty services if it
would result in a breach of applicable laws.
The rights granted by this Warranty shall not include the right of the Warranty
beneficiary to claim any lost profits in connection with defects of the system. The
Guarantor shall not be held responsible for any material losses caused by the
This General Warranty Terms and Conditions may be changed if the Buyer and the
Guarantor establish different conditions in a separate agreement, and the provisions
thereof supersede the respective provisions of the Privacy and Terms and Conditions